Reliability Terms

Incident

Incident: An unplanned interruption or degradation of service.

In the data model

Incident is an entity in the GASP relationship graph.

Datasets

incident (event)

Fields on this dataset (8)

acknowledged_at timestamp
detected_at timestamp
incident_id string
incident_type enum
recovery_time integer
resolved_at timestamp
severity enum
started_at timestamp

Relationships

Deployment generates Incident (N:1). A deployment can trigger an incident. The deployment row carries the incident it caused, which is what Change Failure Rate counts.

Related Terms

Other definitions in Reliability Terms:

Uptime / Availability

Percentage of time service is operational.

SLA (Service Level Agreement)

Contractual commitment for service levels (uptime, response time, etc.).

MTTR (Mean Time to Resolve)

Average time from incident start to resolution.

Percentage of requests resulting in errors.

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