Reliability Terms

MTTR (Mean Time to Resolve)

MTTR (Mean Time to Resolve): Average time from incident start to resolution.

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Related Terms

Other definitions in Reliability Terms:

Uptime / Availability

Percentage of time service is operational.

SLA (Service Level Agreement)

Contractual commitment for service levels (uptime, response time, etc.).

An unplanned interruption or degradation of service.

Percentage of requests resulting in errors.

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